Hoosick Falls Family Health Center at 16 Danforth Street in Hoosick Falls, New York

Customer Reviews about Hoosick Falls Family Health Center

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  No problem with my primary care doctor other than not being able to see him if needed between annual visits. Recently called office and was put on hold for 15 min. before hanging up and trying again. This time got menu with option of making appointment only to be told "all secretaries are busy with other patients please leave detailed message and someone will call me back before the end of the day". Only after the beep it said something like not accepting messages and could not leave one if I wanted. So I tried this for 4 more times over an hour and same thing until trying the old "dial 0" trick which was not an option given but it worked. So of course I could not get to my doctor so took what I could get. Cut to end of appointment with new doctor, the doctor I saw ordered lab work X-rays and was to see me In one week for results. With out going in to details keep in mind that I saw this doctor instead of an ER and needed care for pain among other things. So while waiting for my next appointment, 7 days from first, I get an automated call on my machine moving it from tue. morning to wed. morning @ 8am , No problem, so I show up as asked @ 7:45 wait 15 min. literally standing in line @ reception for my turn. I go through another 10-15min. of checking in as it always a very slow process that is signing iPads, giving cards, etc... even though Ive been a patient for years. NOW THE KICKER! After all this another worker walks up to us and asks if I got her message and if I am rescheduling my appointment! I ask What? "I left a massage on your machine this morning that the doctor called in sick and could not see you today! (message left on machine 1/2 hour before appt.) . I could not believe it!, not only that, staff was not at all apologetic, or concerned with what it was I was even there for! So I have an option of waiting all morning and seeing yet another doctor or rescheduling again! Or... leaving the office and finding another place to take care of my health care needs. So thats what I did. Keep in mind this is only the straw that broke the camels back and a big one it is. While some of the staff care greatly others are short, abrasive, and do not at all care about the people they supposedly "serve".
  September 03, 2017

  by nick wills

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About Hoosick Falls Family Health Center in Hoosick Falls